The experience
behind the work

"Trust is built by evidence, transparency, and the willingness to learn and be accountable.
It's not built by certainty."

I’m a multi-award-winning investigative journalist, published author, and editorial leader. My work sits at the intersection of investigative reporting, research, editorial leadership, and journalism education. I bring a fresh perspective to newsroom leadership, shaped by extensive experience and a strong focus on editorial governance, cross-cultural collaboration, inclusive and transparent practices, and ethical decision-making.

My professional experience extends across commercial and public media, as well as international organisations including the Organisation of American States (OAS), the United Nations Development Programme (UNDP), and the Canadian and Spanish governments. Since relocating to Australia more than 15 years ago, I have completed a PhD by research at RMIT University and secured competitive research funding that delivered community storytelling initiatives.

My PhD established best-practice frameworks for transnational and cross-cultural investigative journalism, identifying practical solutions for collaboration across languages, cultures, and news organisations. The research developed adaptable models for international investigative reporting that continue to inform collaborative journalism globally.

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My understanding of cross-cultural journalism has also been shaped by the privilege of working for more than 15 years alongside journalists from more than 100 countries, speaking more than 60 languages, as well as Aboriginal and Torres Strait Islander journalists. I have been humbled by how much these colleagues and our interactions have taught me. Their knowledge, perspectives and generosity have profoundly influenced my thinking, my leadership and the way I approach journalism. 

Alongside my academic work, I have led investigations that have contributed to justice, accountability, and institutional transparency in Australia, Chile and Uruguay.

Increasingly, my research has evolved towards one of the defining challenges facing journalism today: how to strengthen information integrity in an environment of growing epistemic insecurity. And how journalism can demonstrate the reliability and integrity of the content it publishes.

Verification standards, processes and technology are among my core interests, particularly how news organisations can adapt their approaches to verification in an environment where trust in information, evidence and established sources is increasingly under pressure. This epistemic insecurity is driven by algorithmic amplification, confirmation bias, declining media and institutional trust, misinformation and disinformation, low levels of media literacy, and, more recently, the rapid emergence of generative artificial intelligence. My work explores practical approaches that strengthen verification, evidence-based journalism, and contextual integrity, helping journalists and audiences answer some of the most pressing questions of our time:  What's true? What's authentic? What's evidence?

Over time, my work in media organisations has consistently been linked to safeguarding editorial integrity by providing editorial guidance on complex issues, developing newsroom policy, delivering training, handling editorial complaints, and supporting complex editorial decision-making. 

I believe that rebuilding trust in journalism requires solutions that are not only technologically informed but also ethically grounded, culturally inclusive, and socially responsible. That's why my work has also focused extensively on strengthening diversity, inclusion, and ethical journalism. I have led initiatives to embed anti-racism principles in editorial standards and practices, and have developed editorial metadata systems that measure content diversity to support evidence-based editorial decision-making. 

Developing journalists is a central part of my professional practice. I lead the SBS News and Indigenous Cadetship Program and the SBS–Walkley Foundation Opportunity Scholarship, mentor journalists across the organisation, and have designed training covering investigative reporting, editorial standards, verification, ethical decision-making, trauma-informed reporting, and inclusive editorial practices. My aim is to equip journalists not only with technical excellence but also with the critical thinking, ethical judgement, and verification skills needed to navigate an increasingly complex information environment.

I’m particularly interested in how media organisations can turn transparency, accountability and ethical decision-making into genuine organisational value. Audiences increasingly expect more than stated commitments: they want to see the processes, evidence and decisions behind them. Social media, for all its challenges, has helped raise the bar for transparency and institutional accountability. Meeting that expectation requires creative thinking. When transparency and ethical practice are embedded genuinely, they  strengthen credibility, protect reputation and build lasting trust.

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Resume

1. Journalism

Some of my work I hope you find interesting... and a few awards.

2. Reflective Practice

My reflective practice includes journalism, editorial standards, systems and all in-between.

3. Projects in Development

Creating, building and connecting ideas and people to build the future. These are some of them...

Journalism - Reflective Practice - Projects in Development

My journalism has always been grounded in reflective practice: examining outcomes critically, identifying what could have been approached differently and where practice can be strengthened. That reflection often becomes a catalyst for creative thinking, generating new ideas, projects and approaches, which become my Projects in Development.

These three spaces have been interconnected throughout my career and continuously inform one another. Journalistic practice generates reflection; reflection informs new projects and research; and those insights return to strengthen future journalism and editorial practice.

These three pillars define the ecosystem in which I operate; it's the microcosm of my career and professional practice. They bring together where I have been, how I work, and where I believe my experience can contribute next :)

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Contact Florencia Melgar Hourcade

+61 427074618